OMP has three skills communities of like-minded enterprises that provide innovative and sustainable customer experience advice, services, and tools.
Each enterprise has a common ethos of sustainability and will encourage behaviours of:
We come together because customer experience requires a multitude of skills and capabilities and because we can benefit each other and our clients from collaboration.
Enterprises who join OMP have a set of common beliefs around ethos behaviour and services.
They also have something to do with customer experience but may approach it from very different positions. Not every enterprise will have a direct commercial relationship with OMP.
Some enterprises are a collaboration of people and teams, coming together under the OMP umbrella.
We want to become a centre of excellence of multi-disciplinary skills around customer experience. To do that we need to be a great place to be and provide connection, commercial and outcome benefits to everyone in the community.