CX Advisory Community

Why we're here

To mine our specialist collective expertise.

To providing guidance and optimisation programmes.

To show the sustainable value in improving customers’ experiences.

CX Advisory Clients

Providing advice to organisations comes with a great responsibility. We challenge ourselves to be solution netral, and shine a light on the most important things an organisation can know and therefore impact about its customers.

Our advisory work has created new products for home food delivery in the charity sector, a reimagination of fundraising for a trade industry body and a new approach to segmenting for an international automotive manufacturer on the EV transition journey.

We bring everyone on the journey, CX driven transformation can be culturally challenging but also a hugely positive for employee and volunteer engagement.


oomph is the the anchor advisory business in this domain. We are in discussions with other Advisory community members and are always looking out for like minded businesses. Be prepared to challenge and be challenged.

oomph agency

An international CX specialist agency, oomph provides advice on strategy and program implementation for public, private and not for profit organisations.

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